If a call sheet isn’t delivered, it will appear as bounced on your confirmation page. To resolve this issue, update the contact email to ensure all recipients receive their call sheets. Follow these steps to update the email address and resend the call sheet.
Step 1 ⏤ Open confirmations
Hover over the call sheet you want to view to reveal & click the Confirmation button.
Note: This is a premium feature, and you will need to upgrade to at least our pro plan to view your confirmations.
Step 2 ⏤ Update contact email
Update the email of the contact who did not receive the call sheet.
Step 3 ⏤ Send call sheet
Click the checkbox of the contact to whom you'd like to resend the call sheet, then click the Send Call Sheet button at the top of the screen.
Step 4 ⏤ Resend call sheet
In the overlay, confirm the way you would like your recipient to receive the call sheet, then select Resend Selected.
Now that you know how to fix a bounced email, find more ways to manage your call sheet.