Did you just use the wrong credit card when you upgraded?
If your credit card has expired or if you'd like to change your credit card, it's best to do this as soon as possible so you don't lose access to certain premium features. To change your payment method, follow these steps.
Step 1 — Go to company settings
On your Projects page, hover over your profile photo and click Company Settings.
Step 2 — Click billing settings
On your Company Settings page, click Billing Settings.
Step 3 — Edit your credit card
On your Billing Settings page, click Edit Card and you can update your credit card information. After entering your new number, click Update Card.